Mobile App Support Center

Get Help & Support

Need assistance with any of our mobile applications? We're here to help! Contact us for questions, issues, or feedback about our iOS apps.

📧 Contact Support

Email: sami.ios798@gmail.com
Response Time: 24-48 hours during business days

When contacting support, please include:

App name you're asking about
Your device model (iPhone 12, iPhone 14, etc.)
iOS version (Settings > General > About)
Detailed description of your issue
Screenshots if applicable

📱 App Support

How to Get Help

Email us with your app's name in the subject line for faster assistance. Our support team handles questions for all our mobile applications including:

Setup and installation help
Feature explanations and tutorials
Bug reports and technical issues
Feature requests and suggestions
Account and subscription questions

What We Support

We provide support for all our published mobile applications available on the iOS App Store. Each app may have different features and requirements, so please specify which app you need help with.

❓ Frequently Asked Questions

How do I report a bug or issue?

Email us with:

App name in the subject line
Steps to reproduce the issue
What you expected to happen vs. what actually happened
Screenshots or screen recordings if helpful

How do I request a new feature?

Send your feature suggestions to our support email. We review all user feedback and consider popular requests for future app updates.

How do I get help with app features?

Contact our support team with:

The specific app name
Which feature you need help with
What you're trying to accomplish
Any error messages you're seeing

How do I get a refund for an app purchase?

App Store purchases are handled directly by Apple:

Go to Settings > [Your Name] > Media & Purchases
Tap "View Account" > Purchase History
Find the app and tap "Report a Problem"
Follow Apple's refund process
Contact us if you need additional assistance

Is my data safe with your apps?

Yes! We prioritize user privacy:

Most processing happens locally on your device
We don't collect unnecessary personal information
Data practices are clearly explained in each app
You control what permissions to grant

How do I update apps?

Open the App Store
Tap your profile icon (top right)
Scroll to see pending updates
Tap "Update" next to the specific app

🛠️ Common Troubleshooting

App won't open or crashes

Force close and reopen: Double-tap home button, swipe up on the app
Restart your iPhone: Hold power + volume button, slide to power off
Update the app: Check App Store for available updates
Update iOS: Go to Settings > General > Software Update
Reinstall app: Delete and download again from App Store

App is slow or freezing

Check available storage: Ensure at least 1GB free space
Close background apps: Double-tap home button, swipe up on unused apps
Restart your device: Power off completely, then turn back on
Check internet connection: Some features may require connectivity

Permission-related issues

Many apps need permissions to function properly:

Go to iPhone Settings
Tap Privacy & Security
Select the permission type (Photos, Contacts, Camera, etc.)
Find your app in the list
Enable the required permissions

App features not working

Verify permissions are granted for the specific feature
Check internet connection if the feature requires online access
Update to latest version as bugs may be fixed
Restart the app and try the feature again
Contact support with specific details about what's not working

📋 General App Information

System Requirements

Most of our apps require:

iOS: 15.0 or later
Storage: 100MB+ available space
Device: iPhone 8 or newer recommended
Internet: Required for initial setup and some features

Common Permissions

Our apps may request access to:

Photos: For apps that work with images
Contacts: For apps that organize contact information
Camera: For apps with photo or scanning features
Files: For apps that work with documents
Notifications: For app updates and reminders

Note: Apps only request permissions necessary for their functionality.

Privacy Commitment

We collect minimal data required for app functionality
Personal data processing typically happens on your device
We don't sell user data to third parties
Each app includes clear privacy information

📞 Support Guidelines

Before Contacting Support

Check this FAQ for common solutions
Update the app to the latest version
Restart your device to resolve temporary issues
Review app permissions in iPhone Settings

When Emailing Support

Subject line: Include the app name (e.g., "App Name - Feature Question")
Be specific: Describe exactly what you're experiencing
Include details: Device model, iOS version, app version
Screenshots: Attach images if they help explain the issue

Response Times

Standard support: 24-48 hours during business days
Complex technical issues: 2-3 business days
Weekends and holidays: Responses may be delayed

What We Can Help With

✅ App functionality questions
✅ Technical troubleshooting
✅ Feature explanations
✅ Bug reports
✅ Account issues
✅ General usage guidance

What We Cannot Help With

❌ Apple ID or App Store account issues (contact Apple)
❌ iOS system problems (contact Apple Support)
❌ Third-party service integration issues
❌ Device hardware problems

🔗 Additional Resources

App Store: Search for our apps on the iOS App Store
iOS Support: support.apple.com for device issues
App Store Support: support.apple.com/app-store for purchase issues

Developer: Sami Ullah
Support Email: sami.ios798@gmail.com
Last Updated: September 2025

This support center serves all mobile applications developed by Sami Ullah. We're committed to providing excellent user support across our entire app portfolio.

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